1. Cancellation Policy
At TLabs Solution, we understand that circumstances may arise that require you to cancel services. Our cancellation policy outlines the terms and conditions under which cancellations can be made. Please carefully review this policy before proceeding.
2. Software Development and Consultancy Services
a. Cancellation by Client: If you wish to cancel a software development or consultancy service engagement, you must notify us in writing as soon as possible. The cancellation request will be evaluated based on the stage of the project and the resources already committed.
b. Cancellation by TLabs Solution: We reserve the right to cancel an engagement in case of unforeseen circumstances, including but not limited to technical limitations, security concerns, or breach of our terms of service by the client. In such cases, any fees paid by the client will be refunded in accordance with our refund policy.
3. Refund Policy
Our refund policy outlines the circumstances under which refunds may be provided for cancelled services.
4. Partial Refunds
a. Cancelled Services: If the client cancels a service engagement, the refund amount will depend on the stage of the project and the resources already expended. A partial refund may be issued after deducting reasonable costs associated with work already completed and resources utilized up to the point of cancellation.
5. Full Refunds
a. Unforeseen Circumstances: If TLabs Solution cancels a service engagement due to unforeseen circumstances, the client will be entitled to a full refund of any fees paid.
6. How to Request a Refund
If you are eligible for a refund based on our cancellation policy, please contact us at [contact email] to initiate the refund process. Refund requests must be made in writing and include the details of the cancellation.
7. Processing of Refunds
Refunds, if approved, will be processed within [number] business days of receiving a valid refund request. The refund will be issued using the same payment method used for the original transaction.
8. No Refunds
a. Completed Services: Once a service has been completed and delivered to the client's satisfaction, no refunds will be provided.
b. Change of Mind: Refunds will not be provided if the client changes their mind about a service engagement after it has been initiated.